Exchanges & Returns
We want you to be happy with your order. If you’d like to exchange or return an item, please read the information below before lodging your request.
- Returns and exchanges must be lodged within 30 days of delivery.
- Items must be unworn, unused, unwashed and in their original condition, with all original tags attached.
- Customers are responsible for the cost of returning items to us, unless the item is faulty, damaged or incorrect.
- Once your return arrives, our team will inspect the item(s) before approving the return or exchange.
- If your return is approved, we’ll process your refund or arrange your requested exchange.
- For approved exchanges, we’ll cover the cost of shipping the replacement item back to you.
- If a returned item does not meet our return conditions, we reserve the right to decline the return and send the item back to you.
Sale Items
All sale, clearance and promotional items are final sale and cannot be returned or exchanged for change of mind.
This does not affect any rights you may have under applicable consumer law, including statutory rights available to customers in the European Union.
EU Right of Withdrawal
If you are a consumer located in the European Union, you have the legal right to withdraw from your online purchase within 14 days of receiving your order, without needing to provide a reason.
To exercise this right, you must notify us within the 14-day withdrawal period. You can do this by contacting our customer service team or by completing our EU Withdrawal Form.
Once you have notified us of your decision to withdraw, you must return the goods within 14 days.
Unless the item is faulty, damaged or incorrect, you are responsible for the direct cost of returning the goods.
Returned items should only be handled to the extent reasonably necessary to inspect them. We may make a deduction from your refund if the value of the goods has been reduced through handling beyond this.
If you validly exercise your right of withdrawal, we will refund the applicable purchase price and, where required by law, the cost of our standard delivery option.
The EU Right of Withdrawal applies separately from our standard returns policy and may apply even where an item was purchased on sale.
Register a Return
To register a return, please click on the link which applies to you:
Register a return to our global warehouse (NZ/AUS/USA/CAN/JAP)
Register a return to our UK/EU warehouse
Lost Parcels
If your parcel appears to be lost in transit, please contact us and we’ll work with you and the relevant courier to help locate it.
Please make sure your delivery address is entered correctly at checkout, as we cannot take responsibility for parcels delivered to an address supplied incorrectly by the customer.
For returns sent back to us, we strongly recommend using a tracked shipping service. We are unable to take responsibility for return parcels that are lost before reaching our warehouse.
If your parcel is marked as delivered but cannot be located, please contact us so we can assist with the courier investigation.