Cart ( 0 )

You are $199.00 away from free shipping!

Your cart is currently empty.

Continue shopping

FAQS

Shipping

  • How much does shipping cost?

    Head over to our shipping page for all shipping rates!

  • Where do you ship from?

    We send all UK orders from our Northampton, UK warehouse.

    We send all EU orders from our Venlo, Netherlands warehouse.

    We send all USA orders from our Columbus, Ohio warehouse

    We send all orders to NZ, Australia, Japan, Canada and the rest of the world from our HQ in Auckland, New Zealand.

  • Do you ship internationally?

    Yes! We ship to most countries in the world! We have warehouses in New Zealand, United Kingdom, United States and the Netherlands.

    We have most of the globe covered, but if we don’t ship to your country, please contact us and we will see what we can do!

  • Do I have to pay duties/taxes on my order?

    All orders to NZ, AUS, UK, EU & USA are shipped inclusive of duties and taxes. No additional charges will be incurred.

    International customers may be required to pay duties and taxes on their order by their local customs authority. This is particularly relevant for customers in Canada.

    For customers residing outside of NZ, AUS, UK, EU and USA: Duties and taxes are the responsibility of the customer. Our prices do not include duties and taxes and we are unable to collect these at checkout.

    See here for a tool to estimate possible duties and taxes on your order.

My Order

  • How long until my order ships?

    We will send your order same business day or next business day! Please note that during holiday, sale and peak periods, we may experience delays of up to 24-48 hours!

  • How long will it take for my order to arrive with me?

    Head over to our shipping page for delivery targets. Please note that these are estimates only and actual delivery times may vary slightly, particularly around holidays etc.

  • How do I track my order?

    We will send you your tracking link via email once your order has been shipped! If you don't receive an email, chances are you may have entered the wrong email address. Contact us to resolve this.

  • I need to exchange/return my product. What should I do?

    We understand that sometimes, things purchased online aren’t exactly what you’re after! Head over to our Exchanges and Returns Policy page to check if you're eligible.

    If you meet the eligibility requirements, please lodge an exchange or return here.

Payment

  • What payment methods do you accept?

    We currently accept payments via Debit/Credit Card, American Express, PayPal and Afterpay.

  • I don't see my preferred payment method. What should I do?

    We have covered most bases, but if you don’t see your preferred payment method, please contact us and we will see what we can do!

Sustainability

  • How is my order packaged?

    We package all items in either compostable mailers, or recyclable boxes (depending on the product). Our shipping labels are also compostable.

  • Are carbon emissions offset from shipping my order?

    We offset the carbon emissions of each shipment via Shopify Planet - a program with multiple carbon-sequestering initiatives. You can read more about Shopify Planet here.

Products

  • A product that I want has sold out!

    Ah, sorry to hear that! Our products do sell out quickly sometimes! There is a chance that we might restock this product it in the future! Please get in touch to see if/when we will do so!

  • I need help with sizing or want to know how a product will fit. What should I do?

    We have sizing details available on our product page, but please reach out via our contact form for all sizing queries.